1. What should I do if I can't connect to the Internet wirelessly and my network name is not listed in the Available Networks?
Try to perform the following steps to resolve the issue:
- Verify that your router is ON and the Power logo is solidly lit.
- If you are far from the router, you might try moving closer to see if your device is out of the wireless network range.
- Using a computer wired to the router, open the router’s web-based setup page by entering “myrouter.local” or “http://192.168.1.1” and make sure that Broadcast SSID is ON.
- Turn the router OFF and power it back ON.
2. Troubleshooting internet connection problem with your router.
There are instances where you may encounter internet connection problems while connected to the Linksys router.
Scenario 1: Both wired and wireless computers lost internet connection
Step 1 Unplug the modem, the router and the computer (in that sequence) from their respective power outlets. Wait for 30 seconds before plugging them back.
Step 2 Power-up the modem first followed by the router and then the computers.
Wait for the lights of all the devices to stabilize. Check if you can go online (that is, try accessing any website).
1 = Cable connected from ONT modem to the Router. From router, it should be connected to Internet port labelled as yellow
2 = Cable connected from Router to PC/Laptop, it should be connected to Ethernet port (LAN) labelled as blue.
Step 3 If you don’t have internet still, plug out ‘cable 1’ from router and connect your computer directly to the modem and check if you can go online.
Step 4 After following steps 1 to 3 above, you cannot go online still, please contact your Internet Service Provider (ISP).
Scenario 2: Only wired computers do not have internet connection
- Check physical connections, cables and the lights on the router.
- Ensure that the light corresponding to the port on the router where you had connected your computer is lit up and the cables are properly plugged in.
- You can also check if the computer is getting a valid IP address from the router. (default IP range 192.168.1.xxx)
a. Command prompt (cmd) for Windows
b. Terminal for Apple Macbook
- Please check your PC, if there is any static IP/DNS configured.
Scenario 3: Only wireless computers do not have internet connection
Check some factors that affect wireless clients, such as:
- Network Name (SSID) and security password – You must know your own Network Name and password. Default Network Name and password is printed under the Router
- Client TCP/IP settings
- Signal strength
- Sources of interference
Scenario 4: Checking the wireless adapter
Wireless adapters are the receivers of the router signal. If the wireless adapter on your computer does not detect and receive wireless signals, check if it is switched ON. Refer to your computer manufacturer’s documentation to learn how to switch ON/OFF your wireless adapter.
You may also check if the drivers of your wireless adapter are up-to-date to support the WPA™ security encryption of your router.
Scenario 5: Your router’s firmware is outdated
A firmware update contains encoded instructions to help improve the performance of your Linksys router. It could also resolve issues that the previous firmware version may have. Click on the link below to know how to download and upload the firmware of your Linksys router.
Additional suggestion for consideration.
Firewall / Anti-virus software programs oftentimes block data packets that are needed to connect to the WiFi. Some of these programs have options to block incoming and outgoing communication that prevents the user to connect to the internet or to connect wirelessly.
To resolve wireless connectivity issues, you need to disable or modify the security settings of any firewall / anti-virus programs on your computer. Refer to your software’s manufacturer documentation for more details.
NOTE: Your computer’s built-in firewall software may also be the reason for some wireless devices not connecting properly to your network or to the internet.
3. Dropping wireless connection (both bands) bands.
Top causes of dropping wireless connection on a Linksys router
What are the factors that cause dropping wireless connection?
There are many factors that cause intermittent or dropping wireless connection between your Linksys router and your computer. The following is a list of the most common reasons related to intermittent wireless connection:
- Low signal quality received from your wireless router
- Proper MTU size of the network not determined
- Frequency interference from other wireless devices
- Physical obstructions
- Mismatched router and adapter settings
- Computer adapter’s driver needs to be upgraded
- Power outage
NOTE: If ONE of your devices at home is not getting any signal or Internet connection from the Linksys router, isolate the issue by checking your other wireless devices. If they are able to connect, check the wireless capability of your non-working device; it might be disabled or not installed properly. You will need to contact the manufacturer to assist you if this is the case. However, if ALL of your devices are not getting Internet connection from the Linksys router, you will need to:
- reset the device.
- reconfigure its settings.
- upgrade the firmware to fix connectivity issues.
Low signal quality received from your wireless router
The location where your wireless router and computer are placed affects the performance of your wireless network. To boost the wireless signal, it is ideal to place the wireless router either in the central part of your house or in a location free from any obstructions that may block its range.
Check the signal strength received by your wireless adapter. If you’re using a Windows computer, the signal strength indicator comes with the wireless network name or Service Set Identifier (SSID) upon connecting. The recommended signal strength should be closest to full bars to have the best connection possible.
Proper MTU size of the network not determined
The Maximum Transmission Unit (MTU) specifies the largest packet size permitted for Internet transmission. Determining the proper MTU size is important in order to get the most efficient throughput for the network. To know how to determine and set up the correct MTU size of your network, click here.
Frequency interference from other wireless devices
The frequency used by your router’s wireless network can be set to 2.4 GHz, 5 GHz, or Mixed. Interference happens if there is conflict with some wireless devices that are also using the same frequency within your network. The most common examples of devices that use the same frequency are cordless phones, microwave ovens, and baby monitors. Another factor that could cause interference would be a separate wireless network which operates in the same frequency as your router’s.
To resolve frequency interference issues, power OFF the device that could possibly cause the interference or relocate your router away from it. Another solution is to change the current wireless network channel which is set in your router’s settings. For instructions on how to do this, click here.
QUICK TIP: In changing the wireless network channel of your Wireless-N Dual Band router, it is best to leave the channel width at Auto. This will automatically adjust the settings to 20 or 40 MHz, depending on which best fits your network.
It would be best if the router is within the line of sight of the computer. This will ensure a stable wireless connection between the devices. The lesser the walls between the computer and the router are, the stronger and more stable the connection would be. To know more about getting poor or no signal on a wireless router due to physical obstructions and interference, click here.
Mismatched router and adapter settings
For best results, please ensure your device wireless adapter is able to support the wireless technology of the Router. For example: if your Linksys router support AC2600 class, it is recommended to have the same AC class wireless devices or wireless adapter.
Should there be a mix of Wireless adapters connecting to the network, it would be best to set the wireless network mode to Mixed. This will allow backward compatibility to the older devices in the network with a trade of overall wireless performance will follow the older technology.
NOTE: To learn more about differentiating wireless frequency bands, click here.
Computer adapter’s driver needs to be upgraded
You should have an updated driver installed for your adapter for better connectivity. If you are using a different wireless adapter, refer to your manufacturer’s documentation for further assistance.
- Sudden power interruptions may result to having intermittent wireless connection or even having none at all as soon as you are able to recover from the outage. If this happens, a recommended workaround would be to powercycleyour router. To do this, power OFF your device and unplug it from the power adapter. Wait for 10 seconds before plugging it back in and turning it ON.
If you are still experiencing an intermittent or no wireless connection after the powercycle, then you may do the following:
- Reset then reconfigure the router – To reset your Linksys router, press and hold the Reset button for 10 seconds. For instructions on setting up your router, click on the links below:
- Upgrade or re-flash your router’s firmware – After a power failure, there could be a possibility that your firmware will be corrupted, thus experiencing an intermittent connection. To resolve this, you may need to upgrade your firmware. If you are currently using the latest version of the firmware, then you may need to perform a re-flash instead.
For instructions on how to upgrade or re-flash your firmware, click the link below:
4. Troubleshooting “Unable to connect to a wireless network” issue.
Linksys routers aim to provide seamless wireless performance to your home network. However, because obstructions are inevitable and security settings are sometimes incompatible, wireless connectivity and performance may be affected. Listed below are the common factors that affect wireless connection and network performance.
Distance from the router
To ensure stable wireless connectivity, make sure that your computer is within range of the router’s wireless network. Computers may also have problems connecting to wireless networks due to interference from neighboring wireless devices such as cordless phones and microwave ovens. To avoid wireless interference, changing the channel of your router is recommended.
Incorrect wireless key/password
Connecting to a secured wireless network requires WEP, WPA™ Personal or WPA2™ Personal security key or passphrase. You may encounter this error when you have changed the wireless settings of your router. To avoid this or if you are unsure about your wireless key or password, check the wireless security settings of your router. To learn how to do that, click here. You can also try removing or forgetting your wireless network profiles or preferred networks.
NOTE: Not all wireless adapters are compatible with WPA2 Personal. Check if your adapter and computer’s operating system are compatible with the router’s wireless security.
Outdated adapter drivers
Your computer’s wireless adapter performs better if the drivers are up-to-date. Wireless adapter’s compatibility with Wireless-AC, N, G, A or B standards should also be considered. Contact your hardware manufacturer for complete specifications of your wireless adapter. You can also check the connectivity of other wireless devices within the network. The router should be working fine if all other devices have good wireless connectivity to the network.
QUICK TIP: To isolate the wireless connectivity issue, you can try connecting your computer or your other wireless devices to other wireless networks (coffee shop WiFi, etc.)
Wireless MAC Address Filtering enabled on the router
Most Linksys routers have Wireless MAC Filter feature. This limits the number of wireless clients that will be allowed or rejected to connect to the wireless network. To gain control of Wireless MAC Filtering feature on a Linksys Smart Wi-Fi router, login to the Web GUI select Wi-Fi Setting à MAC Filtering.
Outdated router firmware
Firmware updates fix bug issues on a router. If all of your wireless computers and devices are having problems connecting to the wireless network, you may need to update the router’s firmware.
To learn how to update the firmware of the Linksys router, click here
To download the firmware manually please visit this link:
For EA7500-AH v2: Click here (for StarHub customer please select version 2.0)
IMPORTANT: The EA7500-AH v2 firmware is not compatible with the EA7500-AH v1
For EA8100-AH: Click here
5. I can’t connect to the Internet wirelessly and my network name is not listed in Available Networks.
- Verify that your Router is on and the front-panel light shows solid white.
- If you are far from the Router, you might try moving closer to see if you might have been out of range.
- Using a computer attached to the Router via a network cable, visit http://router/ and ensure that “Broadcast SSID” is ON. This setting is found on the “Channel and SSID” page.
6. How can I reset the Linksys EA8100-AH/EA7500-AH v2 to factory defaults?
There are two (2) ways to reset the Linksys EA8100-AH/EA7500-AH v2 to factory defaults:
- Hardware Reset – Press and hold the Reset button on the back panel of the Linksys EA8100-AH/EA7500-AH v2 for about 10 seconds.
- Software Reset – Log in to your Linksys Smart Wi-Fi Account. Under Router Settings, click Troubleshooting > Diagnostics. Click Reset under Factory reset.
7. I have reset the Linksys EA8100-AH/EA7500-AH v2 and now I can’t launch the setup page. What should I do?
You can try the following troubleshooting suggestions:
- Access your Linksys Smart Wi-Fi Account locally.
- If your computer has a static IP Address, make sure it has valid DNS numbers. If not, set the computer to obtain an IP Address automatically.
QUICK TIP: Try again then, if needed, reassign a static IP Address back on the computer.
8. Can I also block HTTPS websites in Parental Controls?
Yes, website addresses starting with https:// can be blocked but, because they have encryption, the Linksys Smart Wi-Fi cannot redirect you. Instead of a page telling you the Address has been blocked, you will see a browser error page.