Linksys Smart Wi-Fi Agent Assist is a feature embedded inside the Linksys Smart Wi-Fi ﬁrmware, which will allow the customer to give permission to a Linksys Support Agent to take control and make changes to the router to help you with any issues you may encounter. Including Forwarding ports, setting up a network storage, or changing wireless settings.
- Customer must have a Linksys Smart Wi-Fi account.
- Customer must have an active Internet connection (WAN)
IMPORTANT NOTICE: In activating Agent Assist, the Linksys Support Agent (“Agent”) will have access to Customer’s Smart Wi-Fi account settings but not to computer settings or any information stored on the computer, and the Customer’s Wi-Fi network name and password will be visible to the Agent. We therefore strongly encourage Customer to change his/her Wi-Fi password immediately after the Agent Assist session.